Jake Biddlecome Resume

Project & Technical Program Manager · Los Angeles & remote

I turn manual operations into systems that run themselves.

Seven years from the front desk to Senior Technical Programs Manager at a fast-growing staffing company, then I led technology at a startup and built its platform end to end. I bring the operator's view and the technical depth to ship.

View resume Email me
From scattered tools to shipped systems
  1. 01Assess
  2. 02Implement
  3. 03Test
  4. 04Production✓ Live
15 mina week for compliance filings that used to take weeks
97%less manual HR labor, 80+ staff hours a week back
87%year-over-year revenue growth, 2022–23
250+client accounts on an app I led to launch

Selected work

Three programs, start to finish.

Culinary Staffing Services · Compliance automation

Weeks of tax-credit filings, down to fifteen minutes a week.

Work Opportunity Tax Credit submissions for hundreds of employees were being prepared by hand. I automated the whole cycle: pulling employee data from the web service, transforming it to the state's required format, validating it, and uploading the batches.

  • Weeks → 15 min per weekly cycle
  • Hundreds of employees per batch
  • Part of the compliance gains behind 87% growth
How the broader automation program worked

Beyond tax credits, I mapped the recruiting and onboarding workflow end to end and automated the repeatable steps with Power Automate, Claude and OpenAI API integrations, and coded browser automation (Playwright). The platforms handled up to 100 new hires a week and cut manual HR work by 97%.

Culinary Staffing Services · Product delivery

A client ordering app, shipped with an outside dev team.

Clients booked staff by phone and email. I gathered requirements across sales, staffing and clients, wrote the tickets for our outside developer, ran testing, coordinated releases and trained clients after launch.

  • ~6 months concept to launch
  • ~250 client accounts
  • 6 vendor integrations
  • +140% monthly active staff on the employee app

PRISM Talent Group · Platform build

A staffing company's entire platform, built end to end.

As head of technology at a seed-stage staffing startup, I owned the platform from requirements through release: web portals, a native mobile app, and the integrations behind payroll, compliance and communications.

  • 15 vendor & API integrations
  • 56 mobile screens · 3 web portals
  • Python/FastAPI · PostgreSQL · React Native

Shown with demo data.
Jake Biddlecome

About

I learned this job by doing it.

I've been a wildland firefighter, a disaster-relief team leader, a retail manager, a showroom manager and, for seven years, the person at a staffing company who got handed the problems nobody else knew how to solve. That's how I ended up building systems.

I'm at my best in the space between teams: getting operations, engineering, vendors and leadership aligned on what to build, then making sure it ships and actually gets used.

  • Cross-functional delivery
  • Process automation
  • AI integration
  • Vendor management
  • Requirements & UAT
  • Release management
  • Python · SQL · APIs
  • Jira

Experience

Fifteen years of running things.

  1. Jun – Sep 2026

    PRISM Talent Group

    Chief Technology Officer

    Built the company's web and mobile platform and its vendor integrations; ran technology delivery and vendor contracts.

  2. 2019 – 2026

    Culinary Staffing Services

    Senior Technical Programs Manager · Oct 2022 – Jun 2026

    Staffing Coordinator · May 2019 – Oct 2022

    Partnered with the COO on strategy; ran programs across sales, staffing, HR, recruiting and payroll; led the automation and client-app work above.

  3. 2016 – 2019

    Bradco Kitchen + Design

    Showroom Manager

    Project schedules, vendor orders, permitting and cost tracking for design and construction projects.

  4. 2015 – 2016

    Auster Rubber Company

    Inside Sales

    Production, procurement and logistics for custom components on municipal infrastructure projects in New York.

  5. 2011 – 2015

    Crossroads Trading Co.

    Buyer → Team Leader → Assistant Manager

    Led the move of thousands of consignment accounts from paper to a digital system.

  6. 2011

    AmeriCorps NCCC

    Team Leader · Wildland Firefighter (FFT2)

    Led two 12-person teams, including disaster relief in Mississippi.

Contact

Hiring for a PM or TPM role? Let's talk.

I'm looking for a project or technical program manager role, remote or in Los Angeles. I'm also open to select consulting projects.

Ask about Jake
Hi, I'm an AI assistant Jake built to answer questions about his experience. What would you like to know?